FAQs.
It couldn’t be simpler! You enter your car registration number in our quote box and enter a few details. If your car is for us, you can choose from 3 options to receive your guaranteed price valuation.
You can simply upload a few images, choose to do a video call with one of our helpful agents or request a 30-minute call back so we can discuss your car further. There’s no haggling, no pushy sales tactics, and no jargon.
Of course! Check out or main dealer website – www.hippomotorgroup.com
For a free online valuation, simply enter your reg number on our homepage and fill out the following prompts such as mileage and email address. If your car is for us, you’ll receive a valuation range based on those basic details entered.
However, to receive an accurate and guaranteed valuation, you need to complete one of our three appraisal methods: uploading photos using our valuation tool, booking a video call or speaking directly to one of our agents.
You can do this in three easy ways: either include them in the appraisal form when you click on the link provided, send them as an email attachment, or WhatsApp them to us.
The guaranteed valuation you receive is valid for seven days. This valuation is based on information provided by yourself, so it is important that this is 100% accurate. If there are aspects that haven’t been disclosed, e.g. physical defects, then we have the ability to lower this offer or reject the vehicle entirely.
The initial car valuation you receive will be subject to physically viewing your vehicle (either by images or video call). Once we’ve seen your vehicle, the quote we give will be guaranteed for 7 days.
You have 7 days to decide whether you’d like to go ahead with our offer.
Once you’ve accepted our offer, we’ll give you a call to arrange when you’d like the car collected. You can also choose to drop-off at one of our dealerships if this is more convenient for you. You’ll then receive instant payment once we take the car away.
We consider a wide range of cars, so to work out if yours is for us, then you can simply get an instant valuation on our website – www.hippocarsell.co.uk
Please bear in mind that we do not purchase commercial vehicles such as taxis, vans, trucks, private hire vehicles and pick-ups.
You don’t have to accept our final, guaranteed offer, but bear in mind how quickly we can take your car off your hands – that’s time when you don’t have to worry about making more payments, or it losing any more value.
You will need to give us the date when your car had its last MOT as part of the appraisal.
Don’t worry – just send us a letter showing a settlement figure from your finance company and we will take it from there and settle directly for you.
Unlike others, we do not charge any admin or collection fees.
We offer immediate payments when you sell your car to us. If you’ve chosen a collection, then you’ll be paid before we take your car away. If you choose to drop your car off, we will pay you there and then.
We’ll pay you via instant banking so you’ll receive your funds immediately when you sell your car to us.
We can arrange a collection to suit you, or, depending on your location, we can look drop-off options for you.
On the day of sale, we require the following:
- Your V5 logbook/registration certificate. This needs to be registered in the name of the current keeper.
- Any service history/service books
- Photo ID. E.g., drivers licence, passport.
Car keys (including any spares).
No we are unable to purchase SORN cars
Depending on the extent of the damage, we can consider purchasing your car. We would require images of your car to complete an appraisal to determine if we can offer to buy your car based on its damage.
No, we do not buy imported cars.
Yes, if you have the right to sell a car belonging to someone who has passed away, you can sell it to Hippo Car Sell.
We need you to have owned the car for a minimum of six months for us to purchase it from you.
Many reasons to choose Hippo.
A price you’ll be happy with
We’ll only ever offer competitive prices for your car
Collection that works for you
We’ll collect your car at a time and place that works for you
Fast payment into your bank
We send the funds straight to your bank account during collection
“Hippo redefines the car selling experience. At the heart of our approach is an unwavering commitment to delivering satisfaction to our customers. We go beyond selling cars; we ensure transparency, reliability, and a seamless process.”
Get your instant offer now.
It couldn’t be easier to receive a price for your car. Simply fill in your reg below for a free, fast, competitive, and no obligation quote. Begin the journey towards selling your car now.
Brands we work with.
Rated ‘Excellent’ on Trustpilot.
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Customer service was fantastic very…Customer service was fantastic very professional got me what I wanted within my budget. When I arrived at showroom...Gillian McCarthy
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Excellent service for start to endExcellent service for start to end. No pressure at all, let me move at my own pace and explained...David
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Excellent Service Start to finishStart to finish, the process has been truly professional and friendly. Daniel the account manager and Emily at Logistics...Sanjay Shan
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First class serviceFrom start to finish my experience with hippo motor group was excellent. They went above and beyond to make...Linda Williams
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Customer service was fantastic very…Customer service was fantastic very professional got me what I wanted within my budget. When I arrived at showroom...Gillian McCarthy
Rated 4.3 / 5 based on 8,056 reviews. Showing our 5 star reviews.
Customer Support.
or get a call back
Mon – Wed: 9:00am – 7.00pm
Thursday: 9:00am – 6.00pm
Friday: 9:00am – 5.00pm
Saturday: 9.00am – 4.00pm
Sun: Closed
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